Customer Communication

Respond when customers reach out

If missed calls, after-hours response, or follow-up are creating friction, we can add a defined Customer Communication layer where it fits.

Digital Foundation plans and Customer Communication add-ons are separate decisions. Tier fit requires operational context, so we'll confirm the right option on a call rather than guess from the website alone.

Customer Communication add-ons

Missed Call Text Back

$49/month

Immediate automated response after a missed call.

  • Automated missed-call SMS
  • One approved initial response
  • Contact path and handoff rules

We configure the approved text response, contact path, and handoff rules.

Setup: $99, waived with a Digital Foundation plan

Discuss Missed Call Text Back

Front Desk

$129/month

AI phone answering, standard qualification, and call summaries.

  • AI phone answering
  • Standard qualification
  • Call summaries

We configure the approved call flow, business information, service area, and handoff rules, then test the setup before it goes live.

Setup: $249

Discuss Front Desk

Front Office

$229/month

Phone answering, booking or transfer, and defined follow-up for people who did not schedule.

  • Phone answering
  • Booking or transfer
  • Defined follow-up

We configure the approved call flow, booking or transfer rules, and follow-up sequence, then test the full experience.

Setup: $499

Discuss Front Office

Looking for a website plan?

Presence, Capture, and Growth are a separate decision

Customer Communication add-ons work alongside any Digital Foundation website plan, or on their own. If you also need a managed website, compare Presence, Capture, and Growth first.